Sales Policies
Mobile Store Ven Sales Policies outline our commitment to providing the best selection of computers and electronics in the industry at guaranteed low prices. While we work hard to keep our prices as low as possible, we understand that there may be instances when a competitor advertises the same item for a lower price. In those cases, we are dedicated to matching that price, including any additional charges such as shipping, handling, and taxes.
Why No Price?
From time to time, we enter into Minimum Advertised Price (MAP) agreements with select suppliers in order to pass along certain benefits to our customers.
According to these agreements (details vary from vendor to vendor) we can sell an item for any price, but we may not advertise that item for an amount less than the Minimum Advertised Price, which is set by the supplier. In exchange, we get advance notice about newly released products and early shipments, as well as favoured status with the world’s best brands.
While we abide by our MAP agreements, we always ensure that you pay the lowest price.
Product Policies
1. Manufacturer/distributor claims are not guaranteed accurate.
2. Mistakenly posted prices/options do not obligate us.
3. Prices subject to change without notice.
4. We reserve the right to refuse sales.
Price Match Policy
To request a price match:
1. Use our Contact Us form
2. Provide: – Order number – Date of purchase – Product SKU – Competitor’s website and price
We’ll review and respond within two business days, issuing credit if applicable.
Price Match Terms and Conditions
1. Valid within 30 days of purchase
2. Product must be in stock and identical
3. Refund issued in original payment form
4. Seller must be an authorized retail dealer
5. Excludes auction sites, closeouts, clearance sales, misprints, giveaways, special promotions, and discount offers
Payment Verification
Occasionally we may ask you to verify that you’re the card owner or that order and ship-to information are legitimate. This verification process is for your protection, rarely delays an order, and generally requires either a simple phone call (which can be done after business hours) or fax communication.
If your order requires verification, we will advise you by phone or email. This is why it’s important that you provide multiple contact phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that they are even occasionally necessary, but these steps are designed to safeguard against fraud and identity theft.
Warranty
We provide a comprehensive warranty for our products, which begins on the date of product purchase, delivery and or activation. The warranty period is exactly 365 days from this date. If a confirmed delivery tracking date is not available, we will assume that the warranty period starts 30 days after the order has been shipped.
Lost Products
In the unlikely event that your products are lost during delivery, please contact our customer service team as soon as possible. We aim to resolve these issues promptly and efficiently.
Here’s how we handle lost products:
1. We will provide tracking numbers and links to help locate your items.
2. If the courier confirms that the products are lost, we will arrange for redelivery of your items.
3. If you prefer express shipping for the replacement items, please note that the express shipping fee will be your responsibility.
We appreciate your cooperation and communication in resolving lost product issues.
Your Privacy and Security Matter
Rest assured that we guarantee the privacy and security of your order. All transactions are conducted using a secure server connection, ensuring your information is protected.